"Today, the rationale for all of our institutions is scalable efficiency. [Moi ici: Recordar as escolas-cidade, os hospitais-cidade, o impulso do século XX e a atracção de Mongo] We justify our institutions because it is easier and lower cost to coordinate activities across a large number of participants if they are within a single institution than if they are spread across many independent organizations.
The way we have implemented scalable efficiency is to tightly specify all activities, carefully standardize them so they are performed in the same efficient way anywhere in the organization and tightly integrate all activities to remove those inefficient buffers across activities."[Moi ici: Como se a procura fosse uniforme e precisasse toda ela da mesma resposta uniforme e padronizada. Um clássico do "To Big To Care"]
Trecho retirado de "The Real Unemployment Innovation Challenge"