Lições da andragogia

"When you're training or coaching, it's tempting to give people a general principle and follow it up with applications. Resist that temptation. We learn best when we get a concrete example first and then the principle. You can make things even more effective if you give several examples and let your team members develop the principle. It takes longer than just telling them the principle, but the learning is better.
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Concrete first. Abstract second."

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Trecho retirado de "Don't give them a principle, give them an example"

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"Most of us know too much. The problem with knowing how our business is going is what we know is almost always more of a problem than what we don’t know. Why? Because “WHAT WE KNOW” is the most likely thing to keep us from finding out what we don’t.
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It’s bigger than being close-minded, it’s more like being “finish-minded”. “I’ve got this all figured out. There’s not much more I need to know.”"

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Trecho retirado de "What are you pretending not to know?"

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Outra grande lição da andragogia: 1º dinamitar as certezas que impedem o adulto de mudar