Novidade versus massificação

"Quality is not only not necessary, for many itens, it is undesirable. If we define quality as regularly meeting the measured specifications for an item, then quality matters a lot for something like a pace-maker, it does not matter at all for a 3000 dolars haute-couture dress.

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More fashion equals less need for quality, perfect is an ilusion."

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Trecho retirado de Tribes de Seth Godin.

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Muita gente na área da Qualidade ainda não percebeu isto. Continuam no campeonato da normalização.