O senhor eurodeputado precisa de conhecer Mongo e ...

O mundo muda, mas muitas pessoas não se apercebem e, por isso, continuam apegadas aos mitos do paradigma onde nasceram e foram enformados.

Recordo aqui no blogue muitas vezes uma frase de Napoleão:

Nesse mundo o crescimento era possível ao estilo canceroso, por isso uso a  metáfora de Metropolis ou de Magnitograd, ou Magnitogorsk. 

Para quem está prisioneiro do paradigma do século XX a falta de pessoal para trabalhar é medonha. Porque ainda não chegaram ao fim deste postal, "Coisa de loucos", porque nunca leram esta série "Como aumentar a facturação quando não se pode aumentar a produção por falta de pessoas?", continuam focados na última guerra, que já acabou, e fazem figuras tristes: "José Manuel Fernandes diz que é necessário "aumentar a natalidade"" 

A juntar a "10 profissões tradicionais onde há falta de gente" e a:

"Por outro lado, grande parte dos profissionais que dominam este ofício trabalha por conta própria, mostrando pouca disponibilidade para aceitar desafios por conta de outrem que embora estejam hoje mais valorizados monetariamente, continuam a não ser suficientemente aliciantes."

Encontro agora "As profissões sem 'canudo' que oferecem salários acima da média".

Tudo sintomas previstos aqui no blogue há muito, muito tempo.

O senhor eurodeputado precisa de conhecer Mongo e mergulhar no Estranhistão, precisa desta epifania:


BTW, comparem a primeira frase do vídeo com o discurso do feike niús.

Curiosidade do dia

Acham isto "Brazil Dam Disaster Highlights Dangers of “Softgrading” and Falsifying Audit Nonconformities" estranho?

Eu acho tão ou mais estranho a CP continuar certificada.

Eu acho muito estranho os hospitais do estado continuarem certificados. Penso na cláusula 7.1.2 da ISO 9001:2015 e fico sem perceber como é que os auditores não levantam essa não-conformidade.

O que eu teria para contar...

“Hierarchy of Purpose”

Simplesmente muito bom, "How to Prioritize Your Company’s Projects":

"We had more than 100 large projects (each worth over 500,000 euros) under way. No one had a clear view of the status of those investments, or even the anticipated benefits. The bank was using a project management tool, but the lack of discipline in keeping it up to date made it largely fruitless. Capacity, not strategy, was determining which projects launched and when. If people were available, the project was launched. If not, it stalled or was killed.
.
Prioritization at a strategic and operational level is often the difference between success and failure. But many organizations do it badly.
...
Of course, sometimes leaders simply make the wrong decisions; they prioritize the wrong thing. But in my 20 years as an executive, the problem I see more often is that leaders don’t make decisions at all. They don’t clearly signal their intent about what matters. In short, they don’t prioritize.
...
The number of priorities admitted to by an organization is revealing. It is notable that if the risk appetite of a senior executive team is very low (or if they are not able or inclined to make the tough choices), they will tend to have a generous portfolio of priorities; they don’t want to take the risk of not being compliant, missing a market opportunity, not having the latest technologies, and so on. But in my experience, the most successful executives tend to be more risk taking and have a laser-like focus on a small number of priorities. These executives know what matters today and tomorrow. At the extreme, this might mean simply having a single priority. The more focus, the better.
...
In that time, I have developed a simple framework that I call the “Hierarchy of Purpose.” It is a tool that executive teams can use to help them prioritize strategic initiatives and projects:
.
Purpose. What is the purpose of the organization and how is that purpose best pursued? What is the strategic vision supporting this purpose?
Priorities. Given the stated purpose and vision, what matters most to the organization now and in the future? What are its priorities now and over the next two to five years?
Projects. Based on the answers to the first two points, which projects are the most strategic and should be resourced to the hilt? Which projects align with the purpose, vision, and priorities, and which should be stopped or scrapped?
People. Now that there is clarity around the strategic priorities and the projects that matter most, who are the best people to execute on those projects?
Performance. Traditionally, project performance indicators are tied to inputs (e.g., scope, cost, and time). They are much easier to track than outputs (such as benefits, impact, and goals). However, despite the difficulty companies have in tracking outputs, it’s the outputs that really matter. What are the precise outcome-related targets that will measure real performance and value creation? Reduce your attention to inputs and focus on those instead."

Mais sanitas (parte II)

Parte I.

O meu colega das conversas oxigenadoras sempre me disse que a Industria 4.0 requer gente com um grande espírito crítico. Recordo de Março e Fevereiro do ano passado "E as pessoas para a Indústria 4.0?" e "Está tudo relacionado".

Ontem, li "The ironies of automation":

"Some think this isn't a problem. One airline executive recently told the WSJ that pilots don’t need to know how underlying systems are built because, “they’re not engineers and their job is to fly the aircraft.” But this perception overlooks a seldom discussed irony: the more automated the system, the more crucial the human operator becomes. That’s because automation doesn’t purge demand for human labour, instead it changes the type of labour needed.
...
technology, while addressing one set of problems, often creates others. Decades later, that observation still rings true. Automation enthusiasts would be wise to temper expectations accordingly. Particularly in company boardrooms, where automation is increasingly seen as a panacea, and a way to reduce costs, rather than a tool."

Ainda a batota

"The problem, experts say, is that a lot of companies don’t set clear objectives for the experiences they create. “You have to figure out what people need,” said Sarah Hall, co-founder and partner of experiential marketing firm Harley & Company. “Then you have to decide if you want to create a deep emotional connection or push them towards a transaction.”
.
Many brands run into trouble by mimicking competitors’ strategies instead of figuring out which experiences make the most sense — and sales — for them. A café is only worth operating if its regulars are also purchasing margin-driving products. A successful restaurant won’t save a struggling department store chain unless diners hit the shoe floor afterwards. An in-store panel discussion will only create goodwill if the mission of the panel meets the mission of the brand.
.
“It's about questioning and redesigning every aspect of how the store works and how it sells what it sells,” said retail industry futurist Doug Stephens. “It's an intensive process that begins by breaking down the entire customer journey into its smallest micro-moments and then, within each of those moments, designing experiences that are surprising, unique, personalised, engaging and, most importantly, repeatable.”[Moi ici: E recuar a 2008 e ao primeiro e ao segundo texto sobre a batota]
.
Remaking the in-store experience often means a significant (and expensive) overhaul.
...
Experts underscore that good experiences are only worthwhile if they are accompanied by good products."

Trechos retirados de "The Pitfalls of Investing in Experiential Retail"

Boas notícias, Portugal a ser abandonado pelo negócio do preço (parte II)

Parte I.

Ontem no Jornal de Notícias, "Associações anunciam nova crise do têxtil", com pérolas extraordinárias:

"Ontem, em Guimarães, os dirigente da Confederação Portuguesa da Micro, Pequenas e Médias Empresas (CPPME), António Monteiro, pôs o dedo na ferida: "A situação é de tal ordem preocupante que há muita gente em desespero. Prevejo o encerramento de dezenas de empresas nos próximos dias"
...
Entre as medidas a tornar, António Monteiro defende a criação de um fundo de segurança à subcontratação para compensar desistências de encomendas, a criação de um contrato obrigatório entre multinacionais e subcontratados, a criação de uma comissão arbitral para a resolução de conflitos e a criação de um fundo de formação profissional para a formação de costureiras."

Que falta de noção!!!

Prefiro a evolução deste senhor, quem o lia há 10 anos e quem o lê hoje:

"Não é pelos preços que iremos encontrar a nossa competitividade e o que está a acontecer com a Inditex poderá ser pedagógico para muitas empresas, que se acomodaram, e um sinal importante para a nossa indústria de que o preço não é a resposta", afirmou o diretor-geral da Associação Têxtil e Vestuário de Portugal (ATP) em declarações à agência Lusa.
...
"A grande questão é que as empresas aprendam de vez a lição de nunca ficarem com excesso de dependência relativamente a um cliente ou a um mercado em particular. Mais uma vez, a história repetiu-se com algumas delas, sobretudo as mais pequenas, que tiveram de encerrar, mas a minha convicção é que não é isso que vai afetar de uma forma violenta, ou pelo menos dramática, um setor que hoje em dia tem outros argumentos, alternativas e mercados e outra forma de reagir na procura de outros clientes", considera.
.
Quanto às exportações para Espanha, Paulo Vaz acredita que "têm ainda potencial para crescer", até porque este mercado "está a ser berço de um conjunto de novas marcas muito orientadas para a sustentabilidade", em oposição ao "excesso de homogeneização que se encontrou em modelos de 'fast fashion' como a Inditex"."

ADENDA: Vão ver como começou a primeira loja Zara... um subcontratado a quem não desistiram de colocar encomendas, mas desistiram de comprar encomenda produzida. O homem teve de minimizar o prejuízo. Alugou um espaço em La Coruña, e começou a vender ... e nunca mais parou.
Há os que apesar de empresários nunca deixarão de ser funcionários e há os outros.

Curiosidade do dia

Num único subcapítulo do livro, "The Market Process" de Wulff Plinke e Ian Wilkinson, capítulo incluído no livro "Fundamentals of Business-to-Business Marketing - Mastering Business Markets" editado por Michael Kleinaltenkamp, Wulff Plinke, Ian Wilkinson e Ingmar Geiger, um festival de liberalismo económico:

"The market process can be viewed as a search process that never stops for any participant. Since all market participants are engaged in this search process, the market in effect creates the knowledge needed by buyers and sellers to act: “. . . the whole organization of a market mainly serves the distribution of information according to which the buyer has to act” (Hayek)
...
Kirzner developed a helpful way of describing the market mechanism
...
The market process is driven by entrepreneurs’ continuous search for profit opportunities. “The necessity to realize profits compels an entrepreneur to adapt as quickly and completely as possible to the desires of buyers (on the goods market) and sellers (on the resource market)” (Mises).
...
The result is what Schumpeter calls a process of “creative destruction” in the economy in which entrepreneurial activity leads to the continual supplanting of existing patterns of production by new ones."

Um mundo novo

"Ecommerce in Greece is expected to be worth 4 billion euros at the end of this year. That would be an increase of over 8 percent, compared to the 3.7 billion euros the Greek ecommerce industry was worth last year.
...
ecommerce in Greece is gaining ground, with 85 percent of internet users in this Southeastern European country making regular purchases online. For comparison: this figure was at 65 percent in 2016.
...
Currently, 85 percent of online shoppers in Greece make a major part (80 percent) of their purchases at domestic online stores.
...
The most popular payment method in Greece seems to be cash on delivery, as this makes up for 54 percent of online payments.
.
Nowadays, over 7,000 businesses in Greece have digital outlets."

Ontem voltaram a repetir-me uma afirmação:

- Os 10 maiores clientes da DHL não existiam em 2008

Trechos retirados de "Ecommerce in Greece: €4 billion in 2019"

Mongo é esta capacidade de aprendizagem colaborativa

Mongo é esta capacidade de aprendizagem colaborativa, é esta predisposição para o DIY referida em "The backyard mechanic who is taking on Tesla":

"It was the ultimate DIY project, with no guidance from Tesla.
...
He is preparing to open the first repair shop on the East Coast dedicated to electric vehicles, with the goal of servicing vehicles while teaching owners how to care for the cars themselves."

"Ecosystems require a shaping strategy"

"Ecosystems are attractive partly because of the new possibilities they create for products and services spanning traditional boundaries — often using digital platforms, APIs, internet of things technology, and new tools for data gathering and analysis.
...
The essential characteristics of business ecosystems are the following: They are multi-entity, made up of groups of companies not belonging to a single organization. They involve networks of shifting, semipermanent relationships, linked by flows of data, services, and money. The relationships combine aspects of competition and collaboration, often involving complementarity between different products and capabilities (for instance, smartphones and apps). Finally, in ecosystems, players coevolve as they redefine their capabilities and relations to others over time.
...
In order to make use of ecosystems, organizations need to shift from using a traditional, static, company-centric perspective, and instead apply new ways of thinking about strategy from an ecosystems perspective. This perspective is distinctive in multiple ways:
.
Dynamic: Based on a coevolutionary rather than a static view of relationships and capacities.
Collaborative: Driven by crafting novel product combinations drawing on complementary offerings.
Influence based: Shaped by partial influence rather than full ownership or control.
Indirect: Profits from system transactions or involves cross-subsidies, as often monetization occurs indirectly.
Emergent: Generates and embraces unanticipated shifts, reversals, and unintended consequences.
Network oriented: Involves overlapping networks, rather than discrete, linear value chains.
Externally focused: Focuses strongly on activities beyond individual company borders.
...
Ecosystems require a shaping strategy, which refers to collaborating with others using indirect influence (including being influenced by others), being responsive to unpredictable changes, and evolving the ecosystem for mutual benefit. Enacting such a strategy can feel counterintuitive, as we are likely much more familiar and adept with the practices of a classical “plan and execute” strategy.
...
The shift to ecosystems thinking challenges the very idea of “industry” that we inherited from the industrial revolution — a discrete set of broadly similar players competing to produce a common end product in a vertically integrated fashion. The coming decades will likely see the further spread of ecosystems, with companies coevolving in temporary clusters of semifluid relationships, spanning traditional industry boundaries. We should therefore be wary of inadvertently applying assumptions from more classical environments or overgeneralizing from a handful of well-known precedents. Instead, we should adopt an ecosystems perspective and consider the specific strategic choices we face, based on our particular situation, aspirations, and capacities."

Trechos retirados de "The Myths and Realities of Business Ecosystems"

O actor, o seu problema e o valor (parte III)

Parte I e Parte II.

"For the buyer and seller an exchange contains several sources of potential benefits and costs:
• The sales contract or agreement describes the performance requirements for each party and is therefore a source of benefits and costs for each side. We will refer to them as the benefits and costs of the contract.
• The negotiation and carrying out of a transaction is not without costs. We refer to these as transaction costs.
...
• A transaction is not carried out in isolation from other transactions and processes in the environment. Almost every transaction has external effects of one sort or another. Hence we distinguish between the benefits and cost that arise directly from the exchange, and side effects that only become apparent in other exchanges. We refer to these side effects as side benefits and side costs from the perspective of the parties involved in the focal exchange.
...

The Buyer’s PerspectiveIf a product or service is provided as contractually specified, the buyer receives the contract benefits. These are the benefits the product provided contribute to solving a particular problem ... The meaning of the term “Product” in this context has to be interpreted in the broadest sense as a means of producing value, of solving problems: it comprises all the elements defined in the agreement including hardware, software, services, and ownership and usage rights. From the buyer’s perspective, a product is not a physical object but a means of solving a problem, with the associated perceived benefits. It is not the machine that constitutes the product but the availability of manufacturing capacity; the consulting process is not the product but the resulting ability of the buyer to deal with a problem in a better way.
...
The potential transaction benefits for a buyer arise independent of the emergence of an agreement during the buying process. One example is the know-how the buyer may gain from the seller as a result of their interactions, which may assist the buyer in later use of the product. Another is the positive experience the buyer has during the exchange process, from their own activities or those of the seller. The seller’s efforts to facilitate the buyer’s decision making, such as consulting advice, comparisons of alternatives, advertising, inspection tours, and test operations are yet another potential source of benefits that can increase the buyer’s trust in the seller and hence lower its transaction costs."

Trechos retirados de "The Market Process" de Wulff Plinke e Ian Wilkinson, capítulo incluído no livro "Fundamentals of Business-to-Business Marketing - Mastering Business Markets" editado por Michael Kleinaltenkamp, Wulff Plinke, Ian Wilkinson e Ingmar Geiger

Não há receitas (parte II)

Parte I.



Kevin O'Leary com as suas ideias tem tido muito mais sucessos que insucessos. Só quero sublinhar que não acredito que a maioria das PMEs possa ter sucesso seguindo estas ideias.

Kevin O'Leary segue as ideias do Normalistão, segue as ideias do século XX, trabalha para criar gigantes.

Trabalhar em Mongo é trabalhar num outro mundo, é trabalhar para ganhar clientes, não para esmagar concorrentes.

O actor, o seu problema e o valor (parte II)

Parte I.

A motivação de um potencial cliente por uma interacção será tanto mais forte quanto mais forte for a pressão para resolver o seu problema. Três factores podem afectar essa pressão:

"The consequence of success or failureThe pressure to solve a problem will vary according to the perceived importance of fulfilling a task. If the execution of a task promises significant contributions to goal achievement, the exchange partner will try harder to solve the problem. ... The more important are the anticipated consequences of failing to solve the problem, the greater is the pressure for solution.
...
Complexity of the task and the availability of means of solution
The more complex the task is perceived to be, the greater the pressure and effort required to find a solution.
...
Limits on the resources available, financial or human, also increase the difficulty and pressure involved in finding a problem solution. This is because compromises have to be made with respect to budgets or the quality of the problem solution.
...
Time pressure
The shorter the time available to solve a problem, the greater the pressure to find a solution. Time pressure may mean some options are not available, as when the time to submit a tender expires due to unexpected technical problems in tender preparation, or when costs will increase significantly if overtime rates have to be paid to extend working hour to complete a job on time."

Recentemente num projecto balanced scorecard onde a estratégia passa por subir na escala de valor trabalhando a interacção com um decisor vários níveis acima do cliente no ecossistema da procura, apareceu um tema como relevante para cativar esse decisor: "Prazos curtos".

O tema ainda não está resolvido, mas deixa-me cheio de dúvidas... associo prazos curtos a produtos padronizados. Produtos padronizados são um negócio de preço, prazos curtos não são compatíveis com tempo para interagir e criar algo novo. Também podemos estar a falar de "prazos curtos" não no sentido literal, mas curto no sentido de rapidez na criação de algo novo.

Trechos retirados de "The Market Process" de Wulff Plinke e Ian Wilkinson, capítulo incluído no livro "Fundamentals of Business-to-Business Marketing - Mastering Business Markets" editado por Michael Kleinaltenkamp, Wulff Plinke, Ian Wilkinson e Ingmar Geiger

A preparar os actores de Mongo

E as sementes em "São João da Madeira aposta no turismo industrial"

O actor, o seu problema e o valor

"The value of something depends on its potential to make a positive or negative contribution to the solution of a particular actor’s problems. Thus, value depends upon the relationship between the good and an actor and their problems. Theoretically, perceived value is defined as the difference between the situations of a person without the good compared to the situation of a person with the good. The amount of value depends on the perceived difference in goal achievement resulting from the acquisition or disposal of the good, service, or resource in question.
...
The nature of any exchange is determined by certain driving forces. These stem from the interests and motives of the parties involved, who, through exchange, try to solve their problems. But problems cannot be solved in any old way. Instead, a solution needs to be perceived as more favorable and better than alternatives.
...
 (1) In the search for problem solutions the parties are self-interested, and they seek advantages for themselves through exchange; (2) The pursuit of advantages is a particular feature of problem solving behavior; (3) When people search for solutions to their problems, they try to avoid or reduce risk and uncertainty.
Basically, the search for problem solutions is the major driving force behind exchange and the excess of benefits over costs, as well as the reduction of uncertainty, determine the extent of problem solution.
...
Exchange is motivated by expectations that it will bring about an appropriate solution to a problem. Each exchange partner sees the exchange as means for the accomplishment of a particular task or the achievement of a particular goal. But what really is a ‘problem’?
Each potential exchange partner is in a state they perceive as unsatisfactory or incomplete. It is their intention to change their state of affairs from a less to more preferred situation with the help of exchange. If this were not so they would not engage in exchange. The discrepancy between the current and less satisfactory state and the desired future state is referred to as the “problem” if the following condition applies: the transformation of an initial state into a desired final state requires a process of search, selection, and implementation of appropriate means promising a possible problem solution. Figure 1.5 depicts the structure of a problem.
A gap between starting and target conditions, with as yet unknown means of reaching the target, creates a condition of stress or disequilibrium.

we can describe a problem as a task combined with the perceived pressure to find a solution."

Trechos retirados de "The Market Process" de Wulff Plinke e Ian Wilkinson, capítulo incluído no livro "Fundamentals of Business-to-Business Marketing - Mastering Business Markets" editado por Michael Kleinaltenkamp, Wulff Plinke, Ian Wilkinson e Ingmar Geiger

Curiosidade do dia

"Se Portugal tivesse recursos naturais que lhe permitissem ter assim um fundo soberano, como este seria gerido? Em primeiro lugar não seria gerido, pois as verbas já não existiam. Não haveria já nada para gerir e provavelmente no seu lugar os excedentes dariam lugar a mais dívida pública.
.
Já teríamos mais uns quantos aeroportos, centenas de kms de TGV, mais submarinos e quem sabe naves espaciais. Tudo comprado em nome do desenvolvimento económico do país e dos superiores interesses da nação, sem esquecer as habituais comissões, contratos e concessões atribuídas aos amigos, porque aos inimigos não vale a pena.
.
Bastava que os dez habitantes de Vila Nova de Qualquer Coisa reclamassem que demoram 11 minutos a chegar a Vila Nova de Outra Coisa Qualquer, para ser urgente encontrar uma solução para resolver este problema. Uma autoestrada, um TGV, um aeroporto ou algo parecido seria a solução ideal, pois isso criaria oportunidades para os amigos. Principalmente isso, oportunidades para os amigos."

Dolorosamente certeiro.

Trecho retirado de "O Fundo Soberano da Noruega e Portugal"

Não há receitas

Um bom exemplo da variedade de abordagens estratégicas e de como o que pode funcionar perfeitamente num sector pode falhar completamente num outro, "What the Wine Industry Understands About Connecting with Consumers".

Depois recordo a estória do sucesso dos vinhos australianos e complemento a afirmação lá de cima com: O que pode funcionar perfeitamente num sector para uma empresa, pode falhar completamente no mesmo sector, com uma outra empresa com uma diferente proposta de valor para um tipo diferente de clientes-alvo.

Mongo e automatização - tanta treta que se ouve

O meu parceiro das conversas oxigenadoras mandou-me este artigo, "Can There Be Too Much Automation?":

"Much of what you hear about automation focuses on the increased productivity that automation can bring to production lines. You hear about this a lot because it’s a true, measurable reality.
.
But is it possible that too much reliance on automation can hinder the overall productivity of a factory? [Moi ici: Um velho tema deste blogue, Mongo e automatização não jogam bem!!! Ver Lista de artigos abaixo]
...
At Mitsubishi Electric´s Kani manufacturing facility, which is part of the company’s Nagoya Works in Japan, the company found that, by bringing humans into work cells that were once 100 percent automated, the footprint occupied by the cell itself could be reduced by 84 percent.
...
In addition, Mitsubishi Electric notes that the introduction of human workers to previously automated assembly lines is helping the Kani factory react faster to changes in product demand.[Moi ici: Tão Mongo!!!]
...
The Kani factory produces motor starters and contactors for Mitsubishi Electric. The vast amount of production variations and possible configurations of these products—14,000—diluted the volumes of each particular product. This amount of variability, coupled with customer demands for even greater choice, highlighted the automation problem for Mitsubishi Electric. [Moi ici: Tão Mongo!!!]
.
According to the company, manual production at the Kani factory had given way to totally automated assembly lines, which were ideal for mass production with few product variations where high yields could be realized at high speed. But this required many individual components to be held in stock and ready for the manufacturing process; otherwise, the lines would not be able to run for any appreciable length of time.
.
In effect, it became difficult and uneconomical for the factory to produce its products in small batches—which just happens to be the very direction in which industry as whole is headed.
...
The company realized that, by restoring some human elements, it could reduce some of the manufacturing problems it was encountering.
...
Despite that fact that the new cells, featuring a combination of human workers and automation, cannot produce at the same volume and speed as the fully automated lines, the reduced size of the new cells means the company can deploy up to 6.3 cells in the same space once occupied by one cell. Mitsubishi Electric says this means that total productivity density for the facility is much higher due to three key factors: a wider variety of products can be manufactured in smaller batches; one stoppage does not halt the whole of production; and the total number of production lines has increased."

Como escrevo no postal de Fevereiro de 2018 na lista abaixo:

"Muitas vezes penso que as pessoas quando planeiam o futuro não fazem como Teseu no labirinto, não usam uma corda para unir o hoje com o futuro desejado. Por isso, usam lugares comuns. Por isso, não põem os pés no chão e testam a validade dos pressupostos que estão a assumir." 

1. Estranhistão, autenticidade, imperfeição e automatização (Agosto de 2013) 
2. Um mesmo processo automatizado é demasiado rígido para Mongo (Abril 2014)
3. Mongo e a automatização... pois! (Fevereiro 2016)
4. Beyond Lean (Agosto 2017)
5. Seru (parte V) (Setembro 2017)
6. Da normalização para a excepção (parte II) (Fevereiro de 2018)
7. Coisa de loucos (Maio de 2018)
8. O que protegerá Portugal dos robôs? (Outubro de 2018)
9. Nem de propósito! (Dezembro de 2018)

"not “winning,” “beating,” or “defeating” competitors"

Motards, Dastardlys, ...

“To get ahead of disruption, we need to pay far more attention to customers than we ordinarily do, and commensurately less attention to competitors. We need to discipline ourselves to look at markets from the customer’s perspective, not just the company’s, and to understand customers’ evolving desires and behaviors.
...
At first glance, executives might resist shifting their strategic focus from competitors to customers. In my experience, most executives care about customers, but they are obsessed with competitors—and understandably so. Modern business strategy has focused squarely on the firm, on assessing the competitive landscape, and on responding to competitors.
...
Game theory models, meanwhile, conceptualize games as played with a competitor. Customers are secondary, conceived as the “prize” for which competitors are vying.
...
Focusing on competitors has worked well in the past, and it might still work in some situations, but it has become less applicable for companies competing in markets threatened with disruption. Traditional corporate strategy assumed a situation in which companies faced only one or a few competitors, and in which opponents’ actions were somewhat predictable. Under such conditions, competition really did bear more similarity to a chess match or to warfare. In today’s markets, incumbents across many industries often square off against not one or two large and predictable opponents, but dozens more of small, nimble, and less predictable challengers.
...
For these reasons alone, executives would do better to return to the basics of business—not “winning,” “beating,” or “defeating” competitors, but acquiring and retaining customers. Entrepreneurs at disruptive startups see the world in precisely this way, paying heed to Peter Drucker’s famous dictum “The purpose of a business is to create a customer.” Indeed, entrepreneurs perceive the focus on customers as a defining quality of startups as opposed to incumbents.”

A mesma doença está na base disto:

"I’m a terrified dinosaur. I’ve been living in this cozy world of old brands [and] big volumes. You could just focus on being very efficient and you’d be OK. All of a sudden we are being disrupted in all ways. If you go to a supermarket, you see hundreds of new brands. In beer, we had the new kinds of beer coming in from all over. We are running to adjust."

Trechos iniciais retirados de “Unlocking the Customer Value Chain” de Thales S. Teixeira.

"will lead to a big change for manufacturing"

Os trechos que se seguem parecem retirados daqui do blogue. Há anos que escrevemos sobre esta tendência.

"Personalised production is an evolution of customization that enables companies to differentiate their offer through innovative products for specific needs of a customer or a target group thanks to adaptable and reconfigurable production systems supported by easy-to-use product configuration systems to make processes along the supply chain efficient. In this scope, the proposed mission is to turn ideas into products by transforming passive consumers into active participants in the production of their own products thanks to new technologies that can enhance and empower their capabilities. This mission implies a paradigm shift because innovation will not originate anymore from the identification of consumer requirements; indeed, innovation and production will be taken out of the factory boundaries to allow people to be the decision makers during the design and production process in new collaborative supply chain models.
Consumer goods (e.g. clothing, footwear, sports items, glasses) but also other kinds of product such as medical products (personalised orthopaedic prosthetics, dental prosthetics, etc.) or durable goods (cars, kitchens, buildings facades, etc.), and even food can be produced based on the ideas of and by customers applying an approach of self-managed personalisation. In this way, they can create products with a unique design and style, along with functional and comfort-related aspects, going beyond the conventional choice dictated by off-the-shelf products.
.
This mission will lead to a big change for manufacturing heading towards socialization and massive involvement of consumers. Many small and medium sized manufacturers (e.g. SMEs, fab-labs and even individuals) will participate in different market segments, while evolving into production service providers to satisfy customers’ personalised requirements. These entities will further aggregate into dynamic communities in a decentralized system and win bargaining power and efficiency. Moreover, new companies will basically sell ideas and their integration into new and dynamic value chains and markets.
...
The implementation of the proposed mission will have an indirect impact also on sustainability since production will shift from Make-to-Stock to Customise-to- Order,"

Trechos retirados de "Key Research Priorities for Factories of the Future—Part I: Missions" de Tullio Tolio, Giacomo Copani e Walter Terkaj, publicado em "Factories of the Future The Italian Flagship Initiative",