quinta-feira, junho 27, 2019

“failing to plan for problems is planning to fail”

Excelente texto, "The Myth of “Failing to Plan is Planning to Fail”", bom para suportar a introdução e a justificação para a abordagem baseada no risco incluída na ISO 9001:2015:
"Making plans is important, but our gut reaction is to plan for the best-case outcomes, ignoring the high likelihood that things will go wrong.
A much better phrase is “failing to plan for problems is planning to fail.” To address the very high likelihood that problems will crop up, you need to plan for contingencies.
What explains cost overruns? They largely stem from the planning fallacy, our intuitive belief that everything will go according to plan, whether in IT projects or in other areas of business and life. The planning fallacy is one of many dangerous judgment errors – what scholars in cognitive neuroscience and behavioral economics call cognitive biases – that we make due to how our brains are wired.
Four Research-Based Techniques to Avoid the Planning Fallacy
1. Anticipate what problems might come up and address them in advance through prospective hindsight where you envision yourself in the future looking back at potential challenges in the present."

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