"psychological ownership. That’s when consumers feel so invested in a product that it becomes an extension of themselves.Em "How Customers Come to Think of a Product as an Extension of Themselves" um texto sobre como promover a "psychological ownership":
Companies that encourage psychological ownership can entice customers to buy more products, at higher prices, and even to willingly promote those products among their friends. But if businesses disrespect this feeling, sales can suffer."
- "One way is to allow customers a hand in forming the product"
- "Businesses should strive to make products customizable. When consumers can personalize products, they buy more and are happy to recommend those products to friends."
- "Building intimate knowledge - This occurs when customers believe they know every facet of a product or brand so well that they have a special, unique relationship with it."
"Companies legally own their brand, but their most devoted customers may own it psychologically. Businesses should cultivate this feeling—and then respect it."