Nem de propósito, ontem de manhã cedo, antes de entrar numa empresa para uma auditoria li em "Using best value to get the best bottom line" de Kate Vitasek e incluído em "Value First then Price: Quantifying value in Business to Business markets", editado por Andreas Hinterhuber e Todd Snelgrove:
"the value mantra is: it's not how little you pay, it's how much you get. That's the basic difference and tension between price and value. And today's procurement professionals not only need to understand this difference, they should use their procurement toolkit to help them put the concepts into practice.
When used, best-value approaches become the bridge that spans that tension, because determining the true cost and value equation assures companies they are getting the best "deal".
Unfortunately, the usual modus operandi for many businesses is to seek price reductions that provide immediate gratification rather than buying on best value, which for many managers is too long-term, involves too many departments, ad is too complicated and abstract."