"what are her first impressions of the fitness sector in this respect? "It's a very inspiring industry, but when you pull back the blankets there aren't really any standards or processes. And that's not just in our company: we had none when I arrived, but I can't find them anywhere. No best practice, no standards, no systems. "When I joined Jatomi Fitness we had 18 different logos, but that was just a symptom of the root cause: a lack of standards. So we've gone back to the foundations, effectively building these under the existing company — putting standards and processes in place to create what I call our gym blueprint, which covers everything from the hiring process to building a new club. If you want to grow as a brand, you have to have these systems and processes — it's just not possible to do it without them."Cada vez menos PME sem processos definidos... bem, ás vezes aquilo que as empresas de processos não são processos a sério mas essa é outra história.
Trecho retirado da revista HCM de Janeiro de 2016, no âmbito de uma entrevista com Tracy Gehlan CEO da cadeia de clubes Jatomi Fitness: