"Often, organizations don't realize that they're falling down the abyss until extraordinary efforts are required to make a difference. But it's always easier to fix it today than it will be tomorrow.Trecho retirado de "Falling down the quality abyss"
And here's the hard part: You don't fall down the abyss all at once. You compromise, you cut corners, you don't bring as much to your work, and nothing bad happens (at first). So the feedback loop is broken.
Working your way back out works the same way: You work harder, you raise your standards, you invest, and nothing good happens (at first).
The challenge is to have the guts to care even when you're not apparently rewarded for caring."