"measurements reduce uncertainty about the quantity and, in addition, quantify the new state of uncertainty.Trecho retirado de "How to Measure Anything - Finding the Value of “Intangibles” in Business" de Douglas Hubbard.
risk is simply a state of uncertainty where some possible outcomes involve a loss of some kind.
Generally, the implication is that the loss is something dramatic, not minor. But for our purposes, any loss will do. Risk is itself a quantity that has a lot of relevance on its own. But it is also a foundation of further measurement for decision making. ... risk reduction is the basis of computing the value of a measurement, which is in turn the basis of selecting what to measure and how to measure it. Remember, if a measurement matters to you at all, it is because it must inform some decision that is uncertain and has negative consequences if it turns out wrong."
quarta-feira, outubro 28, 2015
Medição e risco (ISO 9001:2015) (parte IV)
Parte I, parte II e parte III.