terça-feira, agosto 19, 2014

Erros e inovação (parte II)

Na sequência de "Erros e inovação" este texto de Harold Jarche, "Error reduction interferes with gaining insights":
"Fifty-eight of the top Fortune 200 companies bought into Six Sigma, attesting to the appeal of eliminating errors. The results of this “experiment” were striking: 91 per cent of the Six Sigma companies failed to keep up with the S&P 500 because Six Sigma got in the way of innovation. It interfered with insights."
Depois, com base na Cynefin Framework, Jarche mostra o porquê do problema, complexo é diferente de complicado.

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