sexta-feira, junho 15, 2007

Serviço a clientes

Para memória futura:

Através deste endereço tive acesso a este outro.

"“There’s just not enough customer service; I often just give up and leave,” says one shopper. “Their prices are good, but trying to get someone to answer a question is like a grail search,” grouses another.
Like it or not, perception is reality. If shoppers’ take on customer service is more negative than positive, there’s a good chance a retailer’s long-term financial profitability will follow a similar path."

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